That Pillow – 3-Year Honest Warranty

At That Pillow, we stand behind the quality of our pillows and value our customers. Having personally used them for over 5 years, we know they’re built to last. That’s why we offer a 3-Year Warranty to ensure you sleep comfortably with confidence.

What’s Covered?

Manufacturing Defects – Seams, stitching, or material flaws. (12 Months)
Premature Flattening – If your pillow significantly loses its shape within the warranty period. (36 Months)

What’s Not Covered?

❌ Normal wear and tear over time.
❌ Stains, spills, or improper washing.
❌ Damage from misuse, pets, or accidents.

You may still leverage our Pillow Replacement & Renewal Program if you case is not covered by our warranty

How Manufacturing Defects Replacements Work

  1. Contact Support – Reach out to our team via chat with your order details and photos of the issue. If you are inquiring about a recent order and still have the original packaging available, you may directly initiate a return process in your account page, for the order in question.
  2. Place a Replacement Order – Once approved, you will be credited store credit in order for you to place a replacement order. 
  3. Receive Your New Pillow – Your replacement order will be shipped along with a return shipping label.
  4. Return the Defective Pillow – Ship back the original pillow using the provided return label and packaging.

How Premature Flattening Replacements Work

  1. Contact Support – Reach out to our team via chat with your order details and photos of the issue.
  2. Place a Replacement Order – Once approved, you'll place an order for the replacement pillow and pay 50% of the standard cost. .
  3. Receive Your New Pillow – Your replacement order will be shipped along with a return shipping label.
  4. Return the Defective Pillow – Ship back the original pillow using the provided return label and packaging.
  5. Inspection & Refund – If the returned pillow passes inspection, we’ll refund your full order amount within 10 business days.

Warranty Coverage Timeline

  • Within 12 Months: Eligible for full replacement (if approved).
  • Between  1-3 Years: Eligible for 50% off a replacement pillow (if approved).

💡 Pro Tip: To extend the life of your pillow, use a pillow protector and follow our care instructions.

📩 Need assistance? Contact us via chat for any warranty claims.