That Pillow – 3-Year Honest Warranty
That Pillow – 3-Year Honest Warranty
At That Pillow, we stand behind the quality of our pillows and value our customers. Having personally used them for over 5 years, we know they’re built to last. That’s why we offer a 3-Year Warranty to ensure you sleep comfortably with confidence.
What’s Covered?
✅ Manufacturing Defects – Seams, stitching, or material flaws. (12 Months)
✅ Premature Flattening – If your pillow significantly loses its shape within the warranty period. (36 Months)
What’s Not Covered?
❌ Normal wear and tear over time.
❌ Stains, spills, or improper washing.
❌ Damage from misuse, pets, or accidents.
You may still leverage our Pillow Replacement & Renewal Program if you case is not covered by our warranty
How Manufacturing Defects Replacements Work
- Contact Support – Reach out to our team via chat with your order details and photos of the issue. If you are inquiring about a recent order and still have the original packaging available, you may directly initiate a return process in your account page, for the order in question.
- Place a Replacement Order – Once approved, you will be credited store credit in order for you to place a replacement order.
- Receive Your New Pillow – Your replacement order will be shipped along with a return shipping label.
- Return the Defective Pillow – Ship back the original pillow using the provided return label and packaging.
How Premature Flattening Replacements Work
- Contact Support – Reach out to our team via chat with your order details and photos of the issue.
- Place a Replacement Order – Once approved, you'll place an order for the replacement pillow and pay 50% of the standard cost. .
- Receive Your New Pillow – Your replacement order will be shipped along with a return shipping label.
- Return the Defective Pillow – Ship back the original pillow using the provided return label and packaging.
- Inspection & Refund – If the returned pillow passes inspection, we’ll refund your full order amount within 10 business days.
Warranty Coverage Timeline
- Within 12 Months: Eligible for full replacement (if approved).
- Between 1-3 Years: Eligible for 50% off a replacement pillow (if approved).
💡 Pro Tip: To extend the life of your pillow, use a pillow protector and follow our care instructions.
📩 Need assistance? Contact us via chat for any warranty claims.