Returns & Refunds

2023 – Refund and Returns Policy:

Exchange of Damaged Products:
If you receive a damaged product, please contact our Customer Support with the following items ready:


  1. Pictures of the original packaging, including the shipping label and bagging.
  2. Order number and the email used for placing the order.

To report a damaged product and request a product reposition, go to our support center and click on the "Request Product Reposition" option.

We only accept returns for incorrect products if they have not been taken out of the bag. To request a return shipping label, go to our support center and click on the "Request Product Reposition" option. Fill out the form with the required information and submit it.

Please note that in most cases, we do not accept returns. However, if a return is eligible, the following conditions apply:

- Timeframe for Returns: Returns must be requested within 7 days of receiving the order.

- Restocking Fees:

A restocking fee of $25 will be deducted from the refund amount for returned items.

- Return Shipping Responsibility:

The customer is responsible for covering the shipping and return fees. These costs will be deducted from the customer's balance or refund.

- Condition of Returned Items:

Returned items must be unopened and in their original condition to be eligible for a refund or exchange.

Cancellations & Refunds:

Cancellations are possible if the order has not yet been passed to the warehouse. Please contact our customer support as soon as possible with your order number and request. We will make our best effort to stop the shipment. However, if the order has already been shipped, the normal refund and returns policy will apply.

Refunds will be processed within 30 days after we receive the returned product.

Stolen After Delivery:

We are not responsible for stolen items once delivered. If your package is stolen, please take the following steps:

1. File a Police Report for the Stolen Package.
2. Contact Your Credit Card Company.

Please note that That Pillow! is not responsible for stolen items once delivered.

For further assistance or to initiate a process, you can contact our customer support at We are here to help!

We hope this policy clarifies our procedures. If you have any further questions, please don't hesitate to reach out to our customer service.