FAQ: Are These the Same Pillows I Used at the Hotel or Cruise?
We understand that some customers may feel the pillows they received are different from the ones they experienced in hotels or on cruises. Keeping the specifications of a pillow model is vital for maintaining its consistency. If there are any variations, they are introduced as a new model within the same collection.
We take pride in offering 100% authentic TY Group & Harbor Linen pillows, the same ones supplied to leading hospitality brands. However, there are a few reasons why they may feel slightly different:
1. Hotel & Cruise Pillow Usage
Pillows in hotels and cruises go through frequent washing and drying cycles, which can change their feel over time. A brand-new pillow may be fluffier or firmer compared to one that has been in use for months or years.
2. Environment & Sleep Experience
- Hotel Bedding Setup: The combination of mattresses, sheets, and pillowcases in a hotel or cruise can affect how a pillow feels.
- Travel Relaxation Effect: Being on vacation can enhance comfort perception, making the experience feel unique.
3. Compression During Shipping
Some pillows are vacuum-sealed or compressed for shipping. They may take 24-48 hours to fully expand after unpacking. Fluffing them gently can help restore their shape and loft.
4. Product Mix-Ups
TY Group & Harbor Linen offers multiple pillow types. If you believe you received the wrong model, please contact us, and we’ll be happy to verify and assist you.
5. Pillow Case & Protector Sizes
To ensure the best fit, we recommend using the correct size pillowcases and protectors:
- Standard Size: 20" x 26"
- Queen Size: 20" x 30"
- King Size: 20" x 36"
How Pillowcase Sizes Affect Feel
- Fit & Compression: A pillowcase that is too small can compress the pillow, making it feel firmer or less plush. A case that is too large may not provide enough support, making the pillow feel softer.
- Fabric & Texture: The material of the pillowcase can influence the feel of the pillow. Some hotel pillowcases are smoother, crisper, or more breathable than standard home pillowcases, which can change the overall comfort experience.
- Breathability & Temperature Regulation: Hotels often use high-quality, breathable linens that affect airflow around the pillow. A thicker or less breathable pillowcase at home might make the pillow feel warmer or different in texture.
To ensure the best fit, we recommend using the correct size pillowcases and protectors:
- Standard Size: 20" x 26"
- Queen Size: 20" x 30"
- King Size: 20" x 36"
Our Satisfaction Guarantee
We stand behind the quality of our pillows. If you are not satisfied, please reach out to us within 14 days of receiving your order, and we will work with you to find a solution.